Shipping & Returns

Shipping

We only ship to Hong Kong for now. You may choose either way from below per purchase:

    • Hong Kong Post (expected delivery: 5-7 working days): We ship to the address within Hong Kong including most of the commercial areas, industrial areas and residential areas. (Not including PO.Box address and some restricted areas, especially areas that need a special license)

      Expected delivery day is applicable to orders which are placed before 4pm on Tuesday to Saturday. For orders which are placed after 4pm in weekends and during Hong Kong public holidays will require additional working days to the expected delivery day.

    • S.F. Express Pick-up Point (expected delivery: 2-4 working days): When the order arrives at the S.F. Pick-up point, a SMS notification will be sent you by S.F. Express. Please pick up your order according to the instruction within the deadline as stated in the SMS.

      Expected delivery day is applicable to orders which are placed before 4pm on Tuesday to Saturday. For orders which are placed after 4pm in weekends and during Hong Kong public holidays will require additional working days to the expected delivery day.

      S.F. Store Locations
      S.F. Service Centre Locations
      S.F. Order Track & Trace
    • Store pick-up: You can choose self pick-up from our store which is completely free of charge. Please pick up your order within 7 working days once your order has been placed. 


Exchanges & Returns

Terms & conditions of exchange and return the items purchased online
Returns and Exchanges Policy:

You can exchange or return the item(s) with 14 days of receiving you order ONLY when the item(s) is faulty. If you would like to exchange or return item(s), please contact us via email info@ekologic.shop regarding the further arrangements.